We offer a convenient exchange and buy back facility to our members. The exchange and buy back policy offered is limited to certain categories of products, details of which are mentioned in the table below explaining the process at the time of an exchange or buy back of a product in each category.
Category | Exchange | Buy Back |
---|---|---|
Gold Jewellery | 100% of the gold value at the prevailing gold rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Diamond Jewellery | 100% of the gold value at the prevailing gold rate and 100% of the diamond purchase value would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate and 90% of the diamond purchase value would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Kundan Jewellery (Regular) | 100% of the gold value at the prevailing gold rate would be adjusted against the new purchase. The gold weight after deductions of all stones would be considered. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate would be returned. The gold weight after deductions of all stones would be considered. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Kundan Polki Jewellery | No Exchange | No Buy Back |
Victorian Jewellery | No Exchange | No Buy Back |
Platinum Jewellery | No Exchange | No Buy Back |
Gold Coins | 100% of the gold value at the prevailing gold rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Silver Coins | 100% of the silver value at the prevailing silver rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the silver value at the prevailing silver rate would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Loose Gemstones | No Exchange | No Buy Back |
Gemstone Strings | No Exchange | No Buy Back |
Gift Vouchers | Redeemable against any product available on the website, except gift vouchers. | No Buy Back |
Terms and Conditions