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The Exchange & Buy Back Policy
We offer a convenient exchange and buy back facility to our members. The exchange and buy back policy offered is limited to certain categories of products, details of which are mentioned in the table below explaining the process at the time of an exchange or buy back of a product in each category.
Category | Exchange | Buy Back |
|---|---|---|
Gold Jewellery | 100% of the gold value at the prevailing gold rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Diamond Jewellery | 100% of the gold value at the prevailing gold rate and 100% of the diamond purchase value would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate and 90% of the diamond purchase value would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Kundan Jewellery (Regular) | 100% of the gold value at the prevailing gold rate would be adjusted against the new purchase. The gold weight after deductions of all stones would be considered. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate would be returned. The gold weight after deductions of all stones would be considered. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Kundan Polki Jewellery | No Exchange | No Buy Back |
Victorian Jewellery | No Exchange | No Buy Back |
Platinum Jewellery | No Exchange | No Buy Back |
Gold Coins | 100% of the gold value at the prevailing gold rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the gold value at the prevailing gold rate would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Silver Coins | 100% of the silver value at the prevailing silver rate would be adjusted against the new purchase. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be adjusted. | 100% of the silver value at the prevailing silver rate would be returned. Making charges, hallmarking charges, internet payment gateway charges, shipping charges and taxes would not be considered. |
Loose Gemstones | No Exchange | No Buy Back |
Gemstone Strings | No Exchange | No Buy Back |
Gift Vouchers | Redeemable against any product available on the website, except gift vouchers. | No Buy Back |
Terms and Conditions
- All items must accompany the original invoice. No exchange or buy back would be accepted in the absence of the originial invoice.
- Payments for such buy backs shall be made by way of an account payee cheque within 15 days of the receipt of the product subject to quality inspection.
- Shipping and handling expenses, for the new products against the exchange of the old ones, will be borne by the member.
- In case any discount coupon or discount codes were used during the original purchase, the amount payable/adjusted by the website would be reduced by the amount equivalent to the discount coupon or code used.
- The website reserves the right to change the exchange/buy back price of the product subject to the quality inspection.
- In case of an exchange, the member would need to pay the difference between the new product chosen and the valuation of the old product before the dispatch of the new product.
- The weight of the product on physical weighing, must tally that which is mentioned on the original invoice.
- The member must intimate customer care in case he/she would like to avail of the exchange or buy back facility before shipping the product he/she wishes to exchange/sell back.